Kim Proctor's Page
Kim Proctor's Groups
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Brand Enthusiasm Experts
(28 members)
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New England SWOMies
(13 members)
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SWOMies of OC - Online Communties
(21 members)
Kim Proctor's discussions
Making SWOM better
Added a post May 20
"GroundSwell"
Added a post May 19
Book: "Join the conversation"
1 Reply
Started this discussion. Last reply by Steve Swanson May 13.
Latest Activity
12 hours ago
May 15
Profile
- My company/organization:
- Customers That Click
- Title on my business card:
- Customer Experience Consultant
- I blog at:
- http://customerevangelism.blogspot.com
- I'm an evangelist for:
- Customer Experience Management
- I'm currently reading:
- "Brand New Earth" by E Tolle and "Hug your people" by Jack Mitchell
- I heard about SWOM from:
- churchofthecustomer.com
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What people are saying about SWOM
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Comment Wall (8 comments)
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I just wanted to let you know that your friend Art has joined the SWOM thanks to your WoM. Thanks for spreading the word, we have a great community here!
-Ulla Jones
The SWOM's Community Manager
Thanks for reaching out. Sorry I'm slow to respond. I'm here in Boston too. Hope to meet you at a local event!
Thanks for the feedback on searching members by location. I would love that feature too. I'll check with NIng and see when/if they are going to add that. I guess for now we just have the geographic Groups that have formed.
I agree that it seems like things haven't changed much in academia regarding CRM and CEM. I remember having heard something about CRM when I was in school, but it wasn't really taught. It's the same now, pretty much. Sure a lot of good stuff is in the classes, but I think that some of these newer techniques need to be more thoroughly presented to students. They'll encounter this stuff on the job, so they need to know this stuff eventually.
I love the message & focus of your business. My company (Whisper Labs) is about to launch a hosted software that makes it easy to collect and manage user ideas about what *else* the business can do to deliver value.
I would *love* the opportunity to get your feedback on our offering and learn if there is any way we can work together in the future.
Thanks so much for commenting on my blog post! You're absolutely right. It's easy for me to fantasize that I'll post up a website and the work will come rushing in like water from a firehose, but of course that's silly. I'll keep pounding the pavement and working hard at creating contacts for a while.
I look forward to getting to know you and witnessing your success! Thanks again,
Beth Holmes